Uczestnicy
Główne składowe
Welcome! :)
Taking a Reservation by phone
Conference organising letter
T: Meeting a hotel representative at the airport.
Welcoming guests
Corespondence with private clients
Welcome letter
Orienting guest to a room
Documents
Memoranda
Handling with guests' problems
Letter of complaint
Temat 13
Temat 14
Flight delay compensation letter
Request for quotation (mail)
Call for quotation/Public tender
Speaking
Temat 20
